Returns & Exchanges
At Sue Ryder, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return policy for most items. Every purchase helps us provide expert care for people living with life-limiting conditions, so we thank you for your support.
Initiate Your Return
Log into your account or visit our returns portal to select the items you wish to send back and receive your unique return authorization code.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.
Choose a Delivery Method
Print your prepaid return label and drop off your package at any authorized courier point or local Sue Ryder shop where returns are accepted.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing