Frequently Asked Questions
Everything you need to know about shopping with Sue Ryder.
How much does shipping cost and how long does it take?
Standard delivery typically takes 3-5 working days and costs £3.95. We offer free standard delivery on orders over £50 within most of the UK.
What is your return policy for online purchases?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original condition for a full refund, excluding shipping costs.
Are your products brand new or donated items?
Our online shop features a wide range of brand new items, including home furniture and garden essentials, as well as a curated selection of high-quality pre-loved goods.
Can I track my order after it has been shipped?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal.
How does my purchase support the Sue Ryder charity?
100% of the profits from our online shop go directly towards providing palliative, neurological, and bereavement support to those who need it most.